Refund policy

Last updated: August 21, 2026

We want you to be completely satisfied with your purchase. If something isn't right, here's how we can help.

1. Return Eligibility

We accept returns under the following conditions:

Item was purchased within the last 180 days
For issues like misprints, damage, defects, or lost packages, it's best to submit your claim within 7 days of delivery for faster processing
Item is unused, unworn, and in its original condition and packaging
Item is not marked as final sale or non-returnable

📝 Note: Some items like tights, underwear, pajamas, swimsuits, socks, masks, and sample orders are non-returnable (unless there's a manufacturing defect).

2. How to Initiate a Return

Contact us at info@omnialegatum.com with your order number and the reason for the return, along with photos/videos of any issues.
Our team will review and approve your request
Once approved, we'll provide return instructions and a return address.
Ship the item back to the address provided using a trackable shipping method.
Once we receive and inspect the item, we will process your refund.
Refunds are issued to your original payment method

Important

You're responsible for return shipping costs
We aim to review requests within 7 business days

3. Refunds

Approved refunds will be issued to your original payment method within 7-10 days of receiving the returned item. Please note that your bank or payment provider may take additional time to process and post the refund.

4. Exchanges

Exchanges are currently not supported.

5. Non-Returnable Items

The following items cannot be returned or refunded:

Digital products / downloadable content
Perishable goods
Personalized or custom-made items
Items marked as Final Sale
Items returned after the return window
Item is used, worn, or not in their original condition and packaging
Tights, underwear, pajamas, swimsuits, socks, masks, and sample orders are non-returnable (unless there's a manufacturing defect).

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos/videos of the issue. We will send a replacement or issue a full refund at no additional cost to you.